Pre-cruise information

Here you’ll find some important information about your voyage with Pullmantur Cruises:


Included in your travel price:

✓    All meals in our main and buffet restaurants
✓    Wide range of alcoholic and non-alcoholic beverages – also outside meal times (premium brand drinks at extra cost)
✓    Gratuities on board
✓    Embarkation and disembarkation fees
✓    Various clubs, bars and lounges
✓    Live music
✓    Spectacular shows
✓    Several pools, Jacuzzis and sun terraces
✓    Animation at the pool
✓    Kids & Teen’s clubs
✓    Selection of films and TV
✓    Various sports activities

The following will be charged separately:

✓    Access to the Spa & Wellness area
✓    Phone calls from ship to shore
✓    Photographs, portraits or development of films
✓    Duty-free shopping on board
✓    Medical care
✓    Shore Excursions
✓    Casino, bingo and other gambling
✓    Internet access
✓    Laundry service
✓    Premium drinks and meals

Excursions:  Pullmantur  Cruises  offers  a  variety  of  attractive  excursions  in  cooperation  with  renowned local agencies. These can be conveniently booked in advance at  info@pullmanturcruises.de or directly on board (subject to availability). These shore excursions  are available in Spanish, on selected tours or with a minimum number of participants, also in  English.

Payment on board:  On board you will have a personal boarding pass which every guest receives at  check- in. This boarding pass is your mean of payment on board. At the end of the trip you can  settle your board account in cash or Visa, MasterCard and American Express credit card. In case of  cash payment, a deposit of approx. €200 per person must be deposited at check-in as security. If  you pay by credit card the deposit will be temporarily charged onto your account.

Check-In data: You can enter your check-in data from approx. 3 weeks up to 1 week prior to  departure at the latest online via our online check-in (www.pullmanturcruises.de/de/online-check-in)  or conveniently directly at embarkation. Please note that the passport data must be sent to us  before your departure.

Language on board: Languages on board are Spanish and English.

Currency on board: In European waters, currency on board is the Euro. In all Non-European waters  the currency on board is the US-Dollar. For transatlantic itineraries, the waters in which the  cruise begins are decisive for the currency on board.

Check-Out: On the evening before your departure you will receive a letter with all important  information about disembarkation as well as your board bill. If you wish to have your luggage  transported by the Pullmantur staff, please place your suitcase with the luggage tags in front of  your cabin the evening before disembarkation. Please also note the disembarkation time allocated to  you.

Immigration regulations: German, Austrian and Swiss citizens require a machine-readable passport  which is  valid  for  at  least  6  month  after  the  end  of  the  cruise.  Please  note  that   this  applies  to  all  cruises  of Pullmantur Cruises (the identity card is not sufficient even  within the EU). Children also need their own passport. Please  also note  that you must  comply   with all  entry requirements of  all  ports of  call from a cruise (even if you do not leave the  ship). Each guest is responsible for this. Please contact the appropriate consulate for further  information. The general minimum travel age is 6 months and 12 months for cruises with two or more  consecutive days at sea. Guests under 18 years of age travelling without their parents or legal  guardians require a written declaration of consent from the same. Passengers under the age of 18  are not permitted to visit the casino or drink alcohol on board. Pullmantur can only carry pregnant  women who have not exceeded the 24th week of pregnancy by the end of the cruise. All pregnant women  must be  able  to provide  a  written  confirmation  from their  attending physician  stating  that  both  mother  and child are healthy, that they are allowed to travel and that the pregnancy is not  a high-risk pregnancy.

Electrical connections: The voltage on all Pullmantur ships is 220 volts alternating current.

Guests  with  special  needs:  Pullmantur  always  strives  to  make  the  stay  as  pleasant  as   possible  for passengers with special needs. Special medical or physical needs must be stated at  the time of booking.

Internet:  There  is  a  24h  internet  area  on  all  Pullmantur  ships  (at  extra  cost).  In   addition,  our  WiFi  is available to you for your own electronic devices in the cabins and in various public areas at extra  cost. WiFi  Packages  can  be  booked  in  advance  online  or  directly  on  board.  Please  note   that  the  satellite connection is slower and some application require a high bandwidth and  therefore may be limited.

Clothes  /  Dress  Code:  Leisure  clothing  during  the  day,  sporty-elegant  clothes  for  the   evening  are recommended. Swimwear in public areas and shorts etc. in à la carte restaurants should  be avoided. On special evenings cocktail or summer dresses, ball gowns or elegant costumes for  ladies, tuxedos or dark suits for men are welcomed.

Medical  care:  Should  you  require  medical  assistance  during  your  stay  on  board,  please   contact  our medical  staff  which  is  available  24h.  The  medical  staff  is  trained  in  the   fields  of  emergency  medicine and/or general medicine. Any costs incurred will be charged to your  onboard account and paid by the end of the cruise.

Emergency  Exercise:  For  the  unlikely  event  of  an  emergency,  each  passenger  is  required   by  law  to properly  participate  in  the  rescue  exercise.  Information  is  provided  in  your   daily  program  and  through loudspeaker announcements.

Smoking on board: Most public areas are non-smoking areas. Smoking is prohibited in restaurants,  bars, cafés as well  as in lounges  and  the  theatre.  In addition,  smoking is  strictly   prohibited  in cabins and  on cabin balconies. Smokers can smoke in designated smoking areas. It is  prohibited to throw burning items and cigarettes etc. over board.

Travel documents: Your travel documents will be sent to you by email approximately 3 weeks prior to  departure if payment has been issued.

Dinner Times:

Europe & Dubai

main seating 19:30
second seating 21:45

Caribbean & Transatlantic Itineraries
main seating 19:45
second seating 21:30

You will be automatically assigned to the main seating (subject to availability). If you prefer the  second seating, please inform us at the time of booking. Furthermore, the Buffet Restaurant is  always at your service.

Gratuities:  Gratuities  are  already  included  in  the  travel  price.  However,  If  you’d  like   to  tip  your  room service please give it to them personally.

Valuables:  You surely  don’t want to miss your camera, jewellery  or  other valuables during your  cruise. However, no liability will be accepted for items that you store in your cabin and luggage  or leave in public areas. We highly recommend you to use the cabin safe.


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