Current News around Corona & Pause of global operations

Important announcement

LAST UPDATED: 28.07.2020

 

Information about cancellation and rebooking offer for all bookings with departure after Nov 15, 2020
 

Munich, July 28, 2020


Dear partners, Dear guests,

In June, Pullmantur Cruises already announced to extend the global suspension of the cruise operations until 15th November 2020.

Moreover, we would like to inform you today that Pullmantur has initiated a reorganization process of its group under the terms of Spanish insolvency laws. This means that at present time it is not clear if scheduled departures after November 15, 2020 can be operated.

We, the Inter-Connect GmbH, are responsible for the sale of the cruises in the German speaking market and are unrelated to possible financial difficulties of Pullmantur Cruises. Due to the current situation and for safety reasons as well as for the wellbeing of our guests we decided to cancel all bookings with departures after November 15, 2020. We deeply regret having to take this step and hope for your understanding.

As we still see you as a very valuable guest/partner of us, we would like to give you the possibility to rebook on any cruise of Princess Cruises or Carnival Cruise Line for which we are as well the General Sales Agent in the German speaking market. Moreover, you will receive an OBC of USD 100,- per cabin for rebooking your cruise on Princess Cruises and an OBC of USD 50,- per cabin for any cruise booked on Carnival Cruise Line. Please let us know in case you are interested in rebooking your cruise. We will be happy to send you all necessary information as well as itinerary details.

If you don’t want to make your decision immediately, we can also offer you a voucher which can be redeemed until December 31, 2021.

In case you are not interested in rebooking your cruise we will of course send you a refund of your deposit payment.

Please let us know about your decision and contact us at info@pullmanturcruises.de.
We thank you for your understanding.

Kind regards
Your team from Pullmantur Cruises


Important information: Pullmantur Cruises extends the suspension of its cruise operations until 3 July 2020

Munich, 5 May 2020

Dear Guests,

We are contacting you again to give you important information related to our operations and the COVID-19 outbreak. 
We have decided to extend the global suspension of our operations until 3 July 2020; we hope to resume operations starting on 4 July 2020.

We made this decision as a consequence of the different measures adopted by governments to address the pandemic, including limitations on the movement of citizens.
As you already know, the safety and well-being of our passengers and crew members is always our top priority.

We are deeply sorry about this exceptional situation of force majeure that is totally out of our control and, once again, we ask for your understanding and support in order to overcome this reality together. We trust that the different initiatives activated and steps taken so far contribute to permanently containing the COVID-19 outbreak. Our greatest wish is to set sail again as soon as possible.

All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.

We ask for your kind understanding that in these exceptional circumstances it will take us longer than normal to respond to your inquiries. We are determined to settle your requests as soon as possible.

With kind regards

Your team from Pullmantur Cruises
 



Pullmantur Cruises extends the suspension of its cruise operations until 29 May 2020


Munich, 06.04.2020


Pullmantur Cruises announces to extend the global suspension of the cruise operations until 29 May, hoping to return to operation starting on 30 May 2020. This decision has been taken as a result of the global scenario generated by the COVID-19 outbreak and in line with the measures activated by its Group, as well as with the recommendations given by the Cruise Lines International Association (CLIA), international health organizations and different Governments.

For Pullmantur Cruises, the safety and well-being of its passengers and crew members is always its main priority. In the coming days, we will contact those customers who have booked a cruise for this period. Pullmantur Cruises trusts that this decision contributes to the reducing the spread of the COVID-19 and hopes to return to normality as soon as possible.


With kind regards
Your team from Pullmantur Cruises
 


 

Munich, 16.03.2020

Pullmantur Cruises suspends its cruise operation from this midnight until the coming May 2


Pullmantur Cruises announces the suspension of its cruise operation at midnight. The company expects to operate again by May 2 2020.
  
This decision has been taken as a result of the global scenario generated by the COVID-19 outbreak and in line with the measures activated by its Group, as well as with the recommendations given by the Cruise Lines International Association (CLIA), international health organizations and different Governments.
 
For Pullmantur Cruises, the safety and well-being of its passengers and crew members is always its main priority.
 
In the coming days, Pullmantur Cruises will reach out to those customers who have booked a cruise for this period to explain the different options that will be available.
 
Pullmantur Cruises trusts that this decision contributes to the reducing the spread of the COVID-19 and hopes to return to normality as soon as possible.

 

With kind regards

 


Munich, 20 March 2020

Dear guests,

In order to make your booking decision for a cruise with Pullmantur Cruises easier, we are pleased to inform you today that we have adjusted the cancellation conditions for new bookings as follows:

 

For NEW reservations:

  • Booking period: 16 March 2020 until 30 April 2020
  • Applies to all departures until December 2021
  • Cancellation Fees:
until 26 days before departure:
25 to 17 days before departure:
16 to 8 days before departure:
from the 7th day before departure:
60,- Euro per person
50% of the cruise price
75% of the cruise price
95% of the cruise price
  • Rebooking to another departure date and/or ship for the same or higher price for departures until 31 December 2021 is possible up to 48 hours before departure. In case of cancellation of the new departure, the fees will be charged according to the date of cancellation of the original booking.
  • The amount already paid for the original booking will be transferred free of charge to the new booking.


For EXISTING reservations:

  • Booking period: prior to 16 March 2020
  • Travel date: Departures from 02 May 2020 until 30 June 2020
  • Cancellation fees:
until 26 days.before departure:
25 to 17 days before departure:
16 to 8 days before departure:
from the 7th day before departure:
60,-Euro per person
50% of the cruise price
75% of the cruise price
95% of the cruise price
  • Rebooking to another departure date and/or ship for the same or higher price for departures until 31 December 2021 is possible up to 48 hours before departure. In case of cancellation of the new departure, the fees will be charged according to the date of cancellation of the original booking.
     
  • The amount already paid for the original booking will be transferred free of charge to the new booking.


If you have any questions, please contact us at info@pullmanturcruises.de

Sincerely,
Your team from Pullmantur Cruises

 



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